Terms of service

SHIPPING POLICY

Last updated: August 2026

At Velora, we are committed to providing our customers with a smooth and reliable delivery experience.

1. ORDER PROCESSING

Orders are processed after payment has been successfully received.

Please make sure that your shipping address, phone number, and contact information are accurate before completing your purchase.

We may contact you through WhatsApp if additional information is required to process or deliver your order.

2. SHIPPING TIMES

Estimated delivery times may vary depending on the destination, product availability, shipping method, and carrier.

Estimated delivery times, when available, will be shown at checkout or communicated to the customer.

Delivery dates are estimates and are not guaranteed.

3. SHIPPING COSTS

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, and other factors.

4. ORDER TRACKING

When tracking information is available, we may provide a tracking number through the contact information provided with your order.

Please allow some time for tracking information to become active after your order has been shipped.

5. SHIPPING DELAYS

Velora is not responsible for delays caused by shipping carriers, customs processing, weather conditions, incorrect or incomplete addresses, holidays, or circumstances beyond our reasonable control.

If your order appears to be delayed, please contact us through WhatsApp so we can assist you in checking the status of your shipment.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order cannot be delivered because the shipping information provided by the customer was incorrect or incomplete, additional shipping charges may apply to resend the order.

7. DAMAGED OR MISSING PACKAGES

If your package arrives damaged, appears to have been opened, or does not arrive within a reasonable period after the expected delivery date, please contact us as soon as possible.

Please provide your order information and, when applicable, photographs of the damaged package or product.

We will review the situation and assist you according to our applicable policies and the shipping carrier's procedures.

8. INTERNATIONAL SHIPPING

If international shipping is available for a product, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

9. DELIVERY ADDRESS

We recommend using a complete residential or business address where someone can receive the package.

Velora is not responsible for packages delivered to an incorrect address when the incorrect address was provided by the customer.

10. DELIVERY CONFIRMATION

A shipment may be considered delivered when the shipping carrier's tracking information confirms delivery to the address provided by the customer.

If you believe your package was marked as delivered but you did not receive it, please contact us through WhatsApp so we can assist you.

11. CONTACT US

If you have questions about shipping, delivery, or your order, please contact us through WhatsApp.

Velora
WhatsApp: +1 (825) 788-6458

WhatsApp customer support is available for order and shipping assistance.