Refund policy

Return and Refund Policy

Last updated: August 2026

At Velora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.

1. Eligibility for Returns

To be eligible for a return:

• The return request must be made within 30 days of delivery.
• The item must be unused and in the same condition in which you received it.
• The item should be returned with its original packaging, accessories, and included materials when applicable.
• Proof of purchase or order information may be required.

Certain products may not be eligible for return due to their nature, including personalized, used, or damaged items, or products identified as non-returnable on the product page.

2. Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, incorrect, or materially different from the product description.

Please contact us before sending any item back. Do not send products to the original shipping address unless we specifically provide return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide your order number and clear photos or videos showing the issue.

We will review your request and, when appropriate, offer a replacement, refund, or other suitable resolution.

4. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

5. Cancellations

Orders may be cancelled within 15 minutes of placing the order, provided that the order has not already entered fulfillment or processing.

After this period, cancellation may no longer be possible because the order may already have been submitted for fulfillment.

6. Exchanges

We do not guarantee direct exchanges. If you need a different product or variant, you may be asked to return the original item and place a new order.

7. Contact Us

If you have questions about returns, refunds, or cancellations, please contact our customer support team through the contact information provided on our website.

Please include your order number whenever contacting us about an order.